We are here for you

Feel free to contact us at any time with any questions or requests, we are fully available during reception opening hours, which depend on the season.

The external telephone contact for our reception is +420 731 767 720

Wi-Fi

Wi-fi internet is freely available in all areas of the hotel.

  • Network Name: Residence - Dvorak
  • Password: astenwifi

Smoking

All areas of the hotel and restaurant are non-smoking. Please respect this regulation.

  • In case of smoking in the hotel premises, we charge an additional cleaning fee.

Do not be disturbed

If you do not wish to be disturbed, please

  • Hang a "Do Not Disturb" card on the outside door of your room, which can be found by your front door.

Opening times

  • Breakfast is served from 9:00 in Bohemian Bistro depending on opening days.
  • Reception from 9:00 to 18:00 depending on the opening days, which are learned during check-in

Arrival and departure

On the day of your arrival we guarantee a room ready for you from 15:00.

  • On the day of your departure, please leave your room by 11:00 am so that we can prepare the room for the next guests.
  • If you would like to check out later, please ask at reception for available options.

Safe

Each room is equipped with its own safe.

You can lock the safe as follows:

  • Close the door and hold.
  • Enter your personal code (3-6 digits) and press the "Lock" button.
  • The display will show "CLOSED" and the door will automatically lock.


You can correct the incorrect code entry by pressing "Clear".

Open the safe as follows:

  • Enter your personal code, the door will open automatically and "OPENED" will appear on the display.


If you enter the wrong code:

  • "ERROR" will appear on the display. If you enter the wrong code 4 times in a row
  • the safe will go into security mode for 3 minutes (i.e. it will be locked).
  • In security mode, after pressing any key, "HOLD 03" , "HOLD 02" or "HOLD 01" will appear. The number in the inscription indicates how many minutes the safe will be ready for further use.


If you forget or lose your password, please contact the hotel reception.

Room cleaning

  • During your stay we don't provide daily cleaning. If you would like to clean your room during your stay, please contact our staff in Bistro.